FAQ

Welcome to Hestiay.com. Below are answers to some of the most common questions our customers ask.

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1. How can I contact Hestiay?

You can reach us anytime by email or phone:
📧 contacthestiay@gmail.com
📞 +1 (267) 215-2882

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2. Where do you ship?

We currently ship to the United States and many international locations. Shipping availability will be shown at checkout.

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3. How long does shipping take?

USA orders: 5–12 business days (depending on location)

International orders: 10–20 business days
Delivery times may vary depending on customs and local postal services.

 

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4. How much does shipping cost?

Shipping rates are calculated at checkout based on your delivery address and order size. We sometimes offer free shipping promotions—be sure to check our homepage.

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5. What payment methods do you accept?

We accept:

Credit/Debit Cards (Visa, MasterCard, American Express, Discover)

PayPal

Shop Pay, Apple Pay, and Google Pay (if available at checkout)

 

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6. Can I change or cancel my order?

We process orders quickly, but if you need to modify or cancel your order, please contact us within 24 hours at contacthestiay@gmail.com.

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7. What is your return policy?

We have a 30-day return policy. Items must be unused, in original packaging, and with tags.
To start a return, email us at contacthestiay@gmail.com. For full details, please see our Return & Refund Policy page.

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8. Do you offer exchanges?

Yes. The fastest way to exchange an item is to return the product you don’t want and place a new order for the item you need.

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9. Are my payments secure?

Absolutely. All transactions on Hestiay.com are processed through secure, encrypted payment gateways. We do not store your payment information.

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10. How can I track my order?

Once your order is shipped, you will receive a tracking number via email so you can follow your package in real-time.

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11. Do you offer international returns?

Yes, but international customers are responsible for return shipping costs unless the item is defective or incorrect.

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12. How do I know if my order was successful?

You will receive an order confirmation email immediately after your purchase. If you don’t see it, please check your spam/junk folder.

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📌 Still have questions?
Contact us at:
📧 contacthestiay@gmail.com
📞 +1 (267) 215-2882