Refund policy

Refund Policy — Hestiay

At Hestiay, we want you to be completely satisfied with your purchase. If you are not, we’re here to help.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

In the same condition that you received it

Unworn or unused, with tags

In its original packaging

Accompanied by the receipt or proof of purchase

To start a return, please contact us at

mail : support@hestiay.com.

Phone: +12672152882
Once your return is approved, we’ll send you a return shipping label and detailed instructions on how and where to send your package.

> Return Address:
   1234 Broadway #200, New York, NY 10001, USA

 

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at  mail : support@hestiay.com

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right as soon as possible.

Exceptions / Non-returnable Items

Certain items cannot be returned, including:

Perishable goods (such as food, flowers, or plants)

Custom or personalized products

Personal care items (such as beauty or hygiene products)

Hazardous materials, flammable liquids, or gases

Please contact us if you are unsure whether your item qualifies for a return.

> Note: Sale items and gift cards are non-returnable and non-refundable.

 

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Exchanges

The fastest way to ensure you get what you want is to return the item you have.
Once the return is accepted, you can make a new purchase for the desired item.

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European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Items must meet the same eligibility conditions listed above (unused, with tags, in original packaging, and proof of purchase).

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Refunds

Once we receive and inspect your returned item, we will notify you whether the refund has been approved.
If approved, the refund will be processed to your original payment method within 10–14 business days.

Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 14 business days have passed since your refund approval, please contact us at mail support@hestiay.com

Last updated: October 13, 2025